Privacy Policy

1Definitions

The following terms carry specific meanings throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means kno88, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of kno88 under a contractual obligation and in accordance with our instructions.
• "KYC" (Know Your Customer) refers to the identity verification process required to confirm a Player's identity before processing withdrawals or investigating account security matters.
• "Cookies" means small text files placed on your device by the Platform to support functionality, session management, and usage analysis.
• "Platform" refers to the kno88 website at kno88.cam and all associated services, features, and gaming products offered therein.

2Data We Collect

kno88 collects the following categories of personal data in the course of providing its services:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality	Account registration, KYC verification, age compliance
Contact Data	Email address, phone number, city/province of residence in Indonesia	Account communications, support, security alerts
Financial Data	Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR	Deposits, withdrawals, fraud prevention
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Security monitoring, platform optimization
Usage Data	Pages visited, games played, bet history, feature interactions	Personalization, responsible gaming monitoring
Verification Data	Government-issued ID scans, selfie images (for KYC purposes)	Identity verification, regulatory compliance

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photos required for KYC), or health data, unless specifically required by law.

3How Data Is Collected

kno88 collects your personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking tools when you access and interact with the Platform.
• Third-party sources: Identity verification partners and fraud-prevention services may provide supplementary data to corroborate the information you submit during registration or KYC. All such partners are contractually bound to handle data in compliance with this Policy.
• Payment processors: Transaction confirmation data passed back from payment networks, including BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallet providers, in connection with deposits and withdrawals you initiate.

4Legal Basis for Processing

kno88 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, and game provision.
• Legal obligation: Processing necessary to comply with applicable financial record-keeping, anti-money laundering (AML), and identity verification requirements imposed on internationally licensed gaming operators.
• Legitimate interests: Processing carried out for kno88's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your data protection rights.
• Consent: Where processing is based on your explicit consent — for example, optional marketing communications — you may withdraw that consent at any time by contacting our support team or adjusting your account notification preferences.

5How We Use Your Data

The personal data kno88 holds about you is used for the following purposes:

• Creating, managing, and securing your kno88 account, including enforcing the 21+ age restriction applicable to all players in Indonesia.
• Processing deposits and withdrawals via supported Indonesian payment methods, and maintaining accurate financial records of all transactions denominated in IDR.
• Conducting identity verification (KYC) and ongoing account monitoring to detect and prevent fraud, money laundering, and other prohibited activities.
• Providing customer support and responding to queries, disputes, and responsible gaming requests, including deposit limit settings and self-exclusion requests.
• Personalizing your platform experience, including surfacing relevant game content across sports markets — such as BRI Liga 1 fixtures, Timnas Indonesia internationals, and Piala AFF — as well as togel (Indonesia's traditional numbers lottery) and other gaming products you have previously engaged with.
• Sending transactional communications (account alerts, deposit confirmations, withdrawal notifications) and, where you have opted in, promotional communications about bonuses and offers.
• Analyzing aggregate, anonymized usage data to improve Platform performance, user experience, and game selection.
• Meeting our legal and regulatory record-keeping obligations as an internationally operated gaming platform.

6Data Sharing & Disclosure

kno88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following circumstances:

• Payment processors: Financial data is shared with the payment networks and banking institutions (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, and e-wallet operators OVO, DANA, GoPay, ShopeePay, LinkAja) strictly to the extent necessary to process the transactions you initiate.
• Identity verification providers: Identity and verification data is shared with KYC and AML compliance partners to authenticate your account in line with internationally recognized due-diligence standards.
• Fraud and security services: Technical and usage data may be shared with cybersecurity and fraud-detection providers to protect the integrity of the Platform and all its users.
• Infrastructure and hosting providers: Personal data is stored on servers managed by reputable cloud infrastructure providers operating under strict data processing agreements with kno88.
• Legal and regulatory disclosure: We may disclose personal data to law enforcement, regulatory bodies, or other authorities where required by applicable law or where we have a good-faith belief that disclosure is necessary to protect rights, property, or safety.

All third-party Data Processors engaged by kno88 are bound by contractual data processing agreements that prohibit secondary use of your data and require security standards consistent with those described in this Policy.

7Retention Periods

kno88 retains personal data for no longer than is necessary to fulfill the purposes for which it was collected. Specific retention periods include:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with international AML record-keeping standards applicable to gaming operators.
• Transaction records: Financial transaction data in IDR is retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Identity verification documents are retained for the period required by applicable compliance obligations, typically five (5) years following the conclusion of the business relationship.
• Technical and usage data: Server logs and session data are retained for up to twelve (12) months for security analysis purposes, after which they are anonymized or deleted.
• Support correspondence: Records of customer support interactions are retained for up to three (3) years to support dispute resolution and service quality improvement.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymized so that it can no longer be attributed to any identifiable individual.

8Data Security

kno88 implements a layered security framework to protect your personal data against unauthorized access, alteration, disclosure, and destruction. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and kno88 servers.
• Encrypted storage for sensitive fields including passwords (stored as salted hashes, never in plain text), financial account references, and identity document data.
• Access controls: Personal data is accessible only to kno88 staff and authorized service providers on a strict need-to-know basis, enforced through role-based access permissions and multi-factor authentication for internal systems.
• Regular security audits and penetration testing conducted by independent third-party specialists to identify and remediate vulnerabilities proactively.
• Incident response procedures: In the event of a data breach that poses a risk to your rights, kno88 will notify affected players without undue delay and take all reasonable steps to mitigate potential harm.

While kno88 applies industry-standard security practices, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. You are encouraged to use a strong, unique password and to enable any two-factor authentication options available in your account settings.

9Cookies & Tracking Technologies

kno88 uses cookies and similar technologies (including local storage and session tokens) on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. Essential cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language and display settings, across sessions.
• Analytics cookies: Aggregate, anonymized data about how players navigate and interact with the Platform. This helps us identify underperforming features and improve the overall user experience. Analytics data is never tied back to identifiable individuals.

kno88 does not use advertising-network cookies, retargeting pixels, or social-media tracking scripts. Your browsing behavior on the Platform is not shared with external advertising platforms.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use core Platform features.

10Your Rights

As a player whose personal data is processed by kno88, you hold the following rights, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data kno88 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data on your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to kno88's legal retention obligations.
• Right to restriction: You may request that kno88 temporarily suspend processing of your data while a rectification or objection request is being assessed.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of the data you have provided to kno88.
• Right to object: You may object to processing carried out on the basis of legitimate interests. kno88 will assess whether its legitimate interests override your objection on a case-by-case basis.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat or the email address listed in Section 14. We will respond to verified requests within a reasonable period, and in any case no later than thirty (30) days from receipt.

11Minors

The kno88 Platform is strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, we will immediately suspend the associated account and delete all related data.

Parents and guardians who believe that a minor may have registered on the Platform without authorization are encouraged to contact our support team immediately. We treat such reports as a priority and will investigate and act without delay.

12Third-Party Links

The kno88 Platform may on occasion reference third-party services — for example, the payment portals of BCA, BRI, BNI, Mandiri, or e-wallet providers — through which you complete financial transactions. Once you navigate away from the kno88 Platform to a third-party service, this Privacy Policy no longer applies. Each third-party service operates under its own privacy terms, and kno88 has no control over and accepts no responsibility for their data practices.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of kno88.

13Policy Amendments

kno88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via the email address on file or through a prominent notice displayed on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgment of the changes.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kno88 handles your personal data, please reach out to our dedicated privacy support team. We are available 24 hours a day, 7 days a week, including during Indonesian public holidays such as Idul Fitri, Indonesian Independence Day, and Nyepi.

• Live chat: Available within the Platform at all times for the fastest response.
• Email (plain text — not a clickable link): [email protected]
• Response time: We aim to respond to all privacy-related requests within 5 business days. Complex data subject access requests may take up to 30 days.
• Support hours reference: WIB (UTC+7), covering Jakarta, Surabaya, Bandung, Medan, Yogyakarta, and all Western Indonesia Time zones.

For matters relating to responsible gaming — including deposit limit adjustments, session reminders, or self-exclusion requests — please visit our dedicated Responsible Gaming page or mention it specifically when contacting support so your request can be routed to the appropriate team promptly.